pinoy365 Privacy Policy — How Your Personal Data Is Handled
This Privacy Policy explains what personal information pinoy365 collects from players in the Philippines, how it is used, and the rights you have over your own data. Please read this page before creating an account or using any part of the platform.
What Information We Collect and Why
1. Information You Provideto Us
When you register for an account on pinoy365, we collect the personal details you submit through the registration form, including your full name, date of birth, email address, and mobile number. We also collect your preferred payment method details, such as your GCash or Maya account information, which are necessary to process deposits and withdrawals in Philippine pesos. During identity verification, you may be asked to submit a government-issued ID to confirm your identity and age in compliance with applicable Philippine regulations. Any information you voluntarily provide when contacting our support team — such as messages, screenshots, or account details — is also retained to help resolve your query. We only ask for information that is genuinely necessary to operate your account and deliver the services you have requested. You are responsible for ensuring that all information you provide is accurate, current, and complete at the time of submission. If any of your details change, you should update your account profile promptly to avoid disruptions to your access or withdrawals.
2. Information Collected Automatically
When you access pinoy365 through a browser or mobile device, our systems automatically record certain technical data about your session. This includes your IP address, device type, operating system, browser version, and the pages or features you interact with during each visit. We use this data to maintain platform security, detect unusual login patterns, and ensure that the site performs correctly across different devices and network conditions common in the Philippines. Session data such as login timestamps and navigation paths helps us identify and fix technical issues quickly, improving the overall experience for all players. We may also use cookies and similar tracking technologies to remember your preferences and keep your session active while you are logged in. You can manage cookie settings through your browser, though disabling certain cookies may affect how some features of the platform function. We do not use automated data collection to build advertising profiles or sell your browsing behaviour to third parties.
3. Payment and Transaction Data
All financial transactions on pinoy365 — including deposits, withdrawals, and bet settlements — generate transaction records that are stored securely as part of your account history. Payment data such as transaction reference numbers, amounts in PHP, timestamps, and payment method identifiers are retained to support accurate account management and to comply with financial record-keeping obligations. We do not store full card numbers or complete e-wallet credentials on our servers; sensitive payment authentication is handled by the respective payment providers. Transaction records may be reviewed by our compliance team if there is a need to investigate a disputed transaction, a suspected fraudulent activity, or a withdrawal request that requires additional verification. Your transaction history is accessible to you at any time through your account dashboard. We retain financial records for the period required by applicable Philippine law, after which they are securely deleted or anonymised. If you have a question about a specific transaction, the FAQ page covers common withdrawal and deposit queries.
How We Use Your Information
4. Platform Operations and Account Management
The primary purpose for collecting your personal data is to operate your account and deliver the services you have signed up for on pinoy365. This includes processing your bets and casino-style game sessions, crediting winnings to your wallet, handling withdrawal requests to your GCash or Maya account, and sending you account-related notifications such as login alerts or withdrawal confirmations. We also use your data to enforce our Terms and Conditions, including age verification and responsible gaming checks, which are obligations we take seriously for all players in the Philippines. Customer support interactions rely on your account data so that our team can assist you accurately and efficiently without asking you to repeat information unnecessarily. We may use aggregated, anonymised data to analyse platform usage trends and improve the features and content available to Filipino players. We will never use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. Any use of your data beyond what is described in this policy will only occur with your explicit consent or as required by law.
5. Communications and Notifications
pinoy365 may send you transactional messages related to your account activity, such as deposit confirmations, withdrawal status updates, and security alerts regarding your login or password. These operational communications are necessary for the safe running of your account and cannot be opted out of while your account remains active. If you have given consent during registration, we may also send you platform updates or information about new features, sports markets, or casino-style game additions that may be of interest to you as a player in the Philippines. You can withdraw your consent for non-essential communications at any time by updating your notification preferences in your account settings or by contacting our support team. We do not send unsolicited promotional messages to users who have not opted in, and we do not share your contact details with third-party marketers. All communications from pinoy365 will come from our official contact channels and will never ask you to share your password or full payment credentials. If you receive a suspicious message claiming to be from pinoy365, please report it to our support team immediately.
6. Sharing Your Data With Third Parties
pinoy365 does not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. In certain circumstances, we may be legally required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines if we receive a valid legal request or if disclosure is necessary to prevent fraud or protect the safety of our players. We will notify you of any such disclosure where we are legally permitted to do so. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place. Any cross-border data transfer will be conducted in compliance with applicable Philippine data privacy law.
Your Rights and How to Exercise Them
Right to Access
You have the right to request a copy of the personal data pinoy365 holds about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with Philippine data privacy regulations.
Right to Correction
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your profile settings, or contact support for more complex corrections.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records. Requests for account closure and data deletion can be submitted through our support team.
Right to Object
You have the right to object to certain types of data processing, including the use of your data for non-essential communications. To exercise this right, update your preferences in your account settings or reach out to our support team directly.
7. Data Retention and Security
pinoy365 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy or as required by applicable Philippine law. Account data is kept for the duration of your active account and for a defined period after closure to meet legal and regulatory obligations. Financial transaction records are retained for the minimum period mandated by Philippine financial regulations, after which they are securely deleted or anonymised so they can no longer be linked to you. We implement technical and organisational security measures to protect your data against unauthorised access, accidental loss, or destruction, including encrypted data storage and secure access controls for our internal systems. While we take data security seriously, no online platform can guarantee absolute protection against all possible threats, and you should also take steps to keep your account credentials safe. If you suspect that your account has been compromised, please contact our support team immediately so that we can take appropriate action. For further questions about how your data is managed, the FAQ section provides additional guidance, or you can reach us at [email protected].
Questions About Your Data?
If you have any concerns about how pinoy365 handles your personal information, our support team is ready to help. You can also visit the FAQ page for quick answers, or log in to review and update your account details at any time.